Effective Date: 01/05/2025
At Hisapay, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our mobile wallet app and services (the "Platform"). By using the Platform, you agree to the collection and use of your data in accordance with this Privacy Policy.
We may collect the following types of information to provide and improve our services:
When you create an account or use our services, we may collect personal details such as:
Full Name
Email Address
Mobile Number
Address (if required)
Payment Information (e.g., credit card details, bank account details)
We automatically collect information about how you interact with the Platform, including:
Device information (e.g., device type, operating system, and unique device identifiers)
IP address
Browser type
Usage data (e.g., features used, frequency of use, etc.)
We collect information related to your transactions, including:
Payment and billing information
Transaction history
Sender and recipient details for transfers and payments
If enabled, we may collect location data to improve service delivery, such as finding nearby agents or merchants.
We use your information to:
Provide and manage your account and services on the Platform.
Process your transactions, payments, and transfers.
Communicate with you regarding your account, updates, promotions, and customer support.
Improve the functionality and performance of the Platform.
Prevent fraud, security breaches, and unauthorized access.
Comply with legal obligations.
We do not share your personal data with third parties except in the following cases:
Service Providers: We may share your information with third-party vendors and service providers who assist us in providing services, such as payment processors, fraud detection, and customer support.
Business Transactions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
Legal Requirements: We may disclose your information if required by law, such as to comply with a legal process or government request.
We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, alteration, or disclosure. However, no method of internet transmission or data storage is 100% secure, and we cannot guarantee absolute security.
Depending on your location, you may have the following rights regarding your personal data:
Access: You have the right to request a copy of the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete personal data.
Deletion: You may request the deletion of your personal data, subject to certain exceptions (e.g., legal obligations).
Opt-Out: You can opt-out of marketing communications at any time by following the instructions in the email or contacting us directly.
Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.
Withdrawal of Consent: If we rely on your consent to process personal data, you can withdraw your consent at any time.
To exercise these rights, please contact us using the details provided in the Contact Us section.
We use cookies and similar tracking technologies to improve your experience on the Platform. Cookies are small text files stored on your device that help us recognize your preferences, track usage patterns, and enhance the functionality of the Platform. You can control cookie settings through your browser preferences.
The Platform may contain links to third-party websites or services that are not operated or controlled by Hisapay. We are not responsible for the privacy practices of these third-party sites and encourage you to review their privacy policies.
The Platform is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 13, we will take steps to delete such information from our records.
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your data.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: Info@HisaPay.com
Phone: +249922202005
Address: Khartoum, Sudan